It was Wednesday afternoon, October 23rd, and I sat in the Nashville, TN airport trying to decompress after an amazing two and half days of discussion with what I consider to be several of the thought leaders in the Service Management community. These are individuals who in some cases helped design the current establishment and most if not all who fought the fights and survived heated battles to try and keep the industry moving forward. These individuals were now brought together to revolutionize the very industry that propelled them into their current positions. Amazingly, these very same very opinionated, strong willed and passion driven individuals were not only open and receptive to changes, but were in fact making some of the strongest arguments for potentially dismantling the current approach & mindset within the Service Management community in order to bring about revolutionary changes to how it operates. Read more…
We have all been to the conferences where we present to an audience or sit in a room as part of the audience. The good speakers try to engage the audience into discussion but rarely are there enough people who are willing to step up and become part of that session.
For folks just beginning or in at an intermediate level of experience, I can totally understand why they might be hesitant to engage in a room of 100+ people. The problem however is that even people just getting started have something to contribute because they will ask the questions that some of us more experienced/senior professionals have maybe not dealt with in years. These questions foster discussions that lead to deeper thought about the topic or the seed for new thought on how to address it. So, I implore everyone at the conferences to engage with the speaker/presenter and become part of the discussion. Don’t just sit there absorbing a power point presentation, become part of the session not just an observer. Read more…
… OK, maybe not broadcast TV, but itsmTV by Barclay Rae from the United Kingdom. Check out Barclay’s other interviews as well. ( http://www.itsmtv.co.uk/ )
As many of you have probably noticed, we have been having some repeated issues with our website. In fact, you may have arrived here at our blog site through a redirect from www.cmdbimperative.com.
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President: K2 Solutions Group, Inc.
Co-Author: The CMDB Imperative
This past week I did another Speaking Series with our partner Solutions3 LLC and HP. It consisted of a Wine Tasting Dinner where I used wine and wine making as the backdrop for describing how Asset and Configuration Management form an important marriage that together deliver value to an organization. We followed this up with two webinars that spoke to the same topic but minus the wine influence unfortunately. I have provided a link to one of the webinars that we recorded below for you if you are interested in the topic.